FAQ
Direct answers about AL TONY platforms, pricing, delivery, security and the Upper Egypt representation office.
Questions buyers ask us
What does AL TONY do?
We build and operate Arabic-first, industry-focused SaaS products — including Malafak, which prepares case files for lawyers, and ZHOS for hotel and hospitality management — alongside engineering services: custom software, cloud and AI engineering, automation, networking, digitisation and digital growth.
How long does a custom software project take?
It depends on scope. Focused internal systems typically take 6–10 weeks; larger platforms 3–6 months. We provide a written timeline after discovery and demo working software every two weeks.
Do we own the source code you build for us?
Yes, for custom projects — source code is delivered to a repository you own, with documentation. Our SaaS platforms remain AL TONY's property, but you own your data and can export it at any time.
Do you work with clients outside Egypt?
Yes. We serve clients in Egypt and the GCC, working remotely with a documented process and regular check-ins, and every platform ships in Arabic and English.
How do you protect customer data?
We encrypt all traffic with TLS, isolate each tenant's data, enforce role-based access with audit logs, and take daily backups with scheduled restore tests. Details are on our Security & Compliance page.
Pricing
Is there a free trial?
It depends on the product: some can be started for free, and for others we arrange a demo before you subscribe. Each product page has the details.
Can I change plans later?
You can upgrade at any time with prorated billing. Downgrades take effect from the next billing cycle.
Which payment methods do you accept?
Cards and bank transfer; customers in Egypt can be invoiced in EGP.
Security & Compliance
Where is data hosted?
Our platforms run on major cloud providers in data centres certified to ISO 27001 and SOC 2. Enterprise customers can choose the hosting region or deploy on their own infrastructure.
Financial services representation in Upper Egypt
Does AL TONY give investment advice or execute trades?
No. Our role is limited to commercial representation and administrative facilitation of procedures and documents. Securities trading and brokerage are provided directly by Mubasher as a licensed firm.
Where is the Upper Egypt office?
At our headquarters in Deir Mawas, Minya Governorate. We see clients by appointment so procedures can be completed in a single visit.
Ready to see the platform or scope a project?
Book a 30-minute demo or send us a short brief. An engineer replies within one business day with specific questions and an initial scope estimate.